@import url("home.css");

.support-content {
  max-width: 1220px;
  gap: 26px;
}

.support-status {
  min-height: 58px;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 0 18px;
  border: 1px solid var(--border);
  border-radius: 14px;
  background: #fff;
  box-shadow: var(--shadow-sm);
}

.support-status strong {
  font-size: 0.95rem;
  font-weight: 700;
}

.support-status span:last-child {
  margin-left: auto;
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 600;
}

.status-dot {
  width: 12px;
  height: 12px;
  border-radius: 999px;
  background: #22c55e;
  box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.12);
}

.support-hero {
  position: relative;
  min-height: 330px;
  border-radius: 22px;
  overflow: hidden;
  background: #111827;
  box-shadow: var(--shadow-md);
}

.support-hero img {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.support-hero-overlay {
  position: absolute;
  inset: 0;
  background: linear-gradient(90deg, rgba(31, 41, 93, 0.86), rgba(36, 42, 123, 0.62));
}

.support-hero-content {
  position: relative;
  z-index: 1;
  min-height: 330px;
  padding: 42px;
  display: grid;
  place-content: center;
  justify-items: center;
  text-align: center;
  color: #fff;
}

.support-hero h1 {
  font-size: clamp(2.1rem, 5vw, 4.2rem);
  line-height: 1.04;
  letter-spacing: -0.05em;
  font-weight: 900;
  text-shadow: 0 3px 16px rgba(0, 0, 0, 0.28);
}

.support-hero p {
  max-width: 690px;
  margin-top: 18px;
  font-size: 1.08rem;
  line-height: 1.6;
  color: rgba(255, 255, 255, 0.92);
}

.support-hero-search {
  width: min(640px, 100%);
  min-height: 68px;
  margin-top: 28px;
  padding: 9px 10px 9px 18px;
  display: flex;
  align-items: center;
  gap: 12px;
  border-radius: 17px;
  border: 1px solid rgba(255, 255, 255, 0.45);
  background: rgba(255, 255, 255, 0.76);
  box-shadow: 0 18px 42px rgba(17, 24, 39, 0.24);
}

.support-hero-search svg {
  width: 23px;
  height: 23px;
  color: #8fa0ba;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
}

.support-hero-search input {
  flex: 1;
  min-width: 0;
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--text);
  font: inherit;
  font-size: 1rem;
}

.support-hero-search button,
.support-primary-btn {
  min-height: 50px;
  border: 0;
  border-radius: 13px;
  padding: 0 30px;
  background: var(--primary);
  color: #fff;
  font: inherit;
  font-weight: 800;
  cursor: pointer;
  box-shadow: 0 12px 26px rgba(93, 95, 239, 0.24);
}

.support-categories {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 18px;
}

.support-category {
  min-height: 210px;
  padding: 24px;
  border: 1px solid var(--border);
  border-radius: 17px;
  background: #fff;
  box-shadow: var(--shadow-sm);
  text-align: left;
  cursor: pointer;
  transition: transform 180ms ease, box-shadow 180ms ease, border-color 180ms ease;
}

.support-category:hover {
  transform: translateY(-2px);
  border-color: rgba(93, 95, 239, 0.22);
  box-shadow: var(--shadow-md);
}

.category-icon {
  width: 54px;
  height: 54px;
  display: grid;
  place-items: center;
  border-radius: 15px;
  margin-bottom: 22px;
  font-weight: 900;
}

.category-icon.primary { color: var(--primary); background: var(--primary-soft); }
.category-icon.blue { color: #2563eb; background: #eff6ff; }
.category-icon.amber { color: #d97706; background: #fff7ed; }
.category-icon.green { color: #059669; background: #ecfdf5; }

.support-category strong {
  display: block;
  color: var(--text);
  font-size: 1.08rem;
  font-weight: 800;
  line-height: 1.35;
}

.support-category small {
  display: block;
  margin-top: 12px;
  color: var(--muted);
  font-size: 0.88rem;
  line-height: 1.55;
}

.support-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.9fr) minmax(310px, 0.85fr);
  gap: 28px;
  align-items: start;
}

.ticket-panel,
.faq-panel,
.ticket-list-panel,
.support-side-card {
  border: 1px solid var(--border);
  border-radius: 18px;
  background: #fff;
  box-shadow: var(--shadow-sm);
}

.ticket-panel,
.faq-panel,
.ticket-list-panel {
  padding: 26px;
}

.support-section-head {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: flex-start;
  margin-bottom: 22px;
}

.support-section-head h2,
.faq-panel h2,
.support-side-card h2 {
  font-size: 1.45rem;
  font-weight: 850;
  letter-spacing: -0.04em;
}

.support-section-head p {
  margin-top: 8px;
  color: var(--muted);
  line-height: 1.55;
}

.ticket-form {
  display: grid;
  gap: 16px;
}

.ticket-form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.ticket-form label {
  display: grid;
  gap: 8px;
  color: #52647d;
  font-size: 0.78rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.ticket-form input,
.ticket-form select,
.ticket-form textarea {
  width: 100%;
  border: 1px solid #dbe3ef;
  border-radius: 13px;
  background: #fff;
  color: var(--text);
  font: inherit;
  font-size: 0.92rem;
  font-weight: 600;
  letter-spacing: 0;
  text-transform: none;
  outline: 0;
}

.ticket-form input,
.ticket-form select {
  height: 48px;
  padding: 0 14px;
}

.ticket-form textarea {
  padding: 14px;
  resize: vertical;
  line-height: 1.55;
}

.ticket-form input:focus,
.ticket-form select:focus,
.ticket-form textarea:focus {
  border-color: rgba(93, 95, 239, 0.45);
  box-shadow: 0 0 0 4px rgba(93, 95, 239, 0.08);
}

.ticket-form-status {
  min-height: 22px;
  color: var(--muted);
  font-size: 0.88rem;
  font-weight: 700;
}

.ticket-form-status.success { color: #047857; }
.ticket-form-status.error { color: #b91c1c; }

.support-primary-btn {
  justify-self: start;
}

.support-side-card {
  padding: 32px;
  background: #f2f0ff;
  border-color: #d9d4ff;
}

.support-side-card p {
  margin-top: 14px;
  color: #44546f;
  line-height: 1.65;
}

.side-action {
  min-height: 76px;
  margin-top: 24px;
  padding: 16px 18px;
  display: flex;
  align-items: center;
  gap: 16px;
  border-radius: 15px;
  background: var(--primary);
  color: #fff;
  text-decoration: none;
  box-shadow: 0 14px 30px rgba(93, 95, 239, 0.22);
}

.side-action-light {
  margin-top: 14px;
  background: #fff;
  color: var(--text);
  border: 1px solid var(--border);
  box-shadow: var(--shadow-sm);
}

.side-action span {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  border-radius: 11px;
  background: rgba(255, 255, 255, 0.18);
  font-weight: 900;
}

.side-action-light span {
  color: var(--primary);
  background: var(--primary-soft);
}

.side-action strong,
.side-action small {
  display: block;
}

.side-action small {
  margin-top: 4px;
  opacity: 0.78;
}

.support-locations {
  margin-top: 28px;
  padding-top: 24px;
  border-top: 1px solid #d9d4ff;
}

.support-locations > span {
  display: block;
  color: #8b95aa;
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  margin-bottom: 12px;
}

.support-locations div {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.support-locations small {
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: 7px;
  background: #fff;
  color: #64748b;
  font-weight: 700;
}

.support-grid-lower {
  grid-template-columns: minmax(0, 1.3fr) minmax(360px, 1fr);
}

.faq-list {
  display: grid;
  gap: 12px;
  margin-top: 22px;
}

.faq-list details {
  border: 1px solid var(--border);
  border-radius: 14px;
  background: #fff;
  overflow: hidden;
}

.faq-list summary {
  min-height: 60px;
  display: flex;
  align-items: center;
  padding: 0 20px;
  cursor: pointer;
  font-weight: 700;
}

.faq-list p {
  padding: 0 20px 18px;
  color: #334155;
  line-height: 1.65;
}

.ticket-list {
  display: grid;
  gap: 12px;
}

.ticket-card {
  padding: 16px;
  border: 1px solid var(--border);
  border-radius: 14px;
  background: #fff;
}

.ticket-card-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.ticket-card strong {
  font-size: 0.95rem;
  font-weight: 850;
}

.ticket-card p {
  margin-top: 8px;
  color: var(--muted);
  font-size: 0.86rem;
  line-height: 1.55;
}

.ticket-admin-reply {
  margin-top: 14px;
  padding: 14px 15px;
  border: 1px solid #c7d2fe;
  border-radius: 12px;
  background: linear-gradient(135deg, #eef2ff, #f8fafc);
}

.ticket-admin-reply span {
  display: block;
  color: var(--primary);
  font-size: 0.72rem;
  font-weight: 900;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.ticket-admin-reply p {
  margin-top: 7px;
  color: #1f2937;
  font-size: 0.88rem;
  font-weight: 650;
}

.ticket-admin-reply small {
  display: block;
  margin-top: 8px;
  color: #64748b;
  font-size: 0.74rem;
  font-weight: 700;
}

.ticket-meta {
  margin-top: 12px;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ticket-pill {
  padding: 6px 9px;
  border-radius: 999px;
  background: #f1f5f9;
  color: #475569;
  font-size: 0.72rem;
  font-weight: 800;
  text-transform: uppercase;
}

.ticket-pill.open { color: #047857; background: #dcfce7; }
.ticket-pill.in-progress { color: #1d4ed8; background: #dbeafe; }
.ticket-pill.resolved { color: #475569; background: #e2e8f0; }
.ticket-pill.urgent { color: #b91c1c; background: #fee2e2; }

.ticket-empty {
  padding: 24px;
  border: 1px dashed #cbd5e1;
  border-radius: 14px;
  color: var(--muted);
  text-align: center;
}

#refreshTicketsBtn {
  height: 38px;
  padding: 0 14px;
  border: 1px solid var(--border);
  border-radius: 999px;
  background: #fff;
  color: var(--primary);
  font: inherit;
  font-weight: 800;
  cursor: pointer;
}

.faq-hidden {
  display: none;
}

@media (max-width: 1100px) {
  .support-categories,
  .support-grid,
  .support-grid-lower {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 780px) {
  .support-status {
    align-items: flex-start;
    flex-direction: column;
    padding: 16px;
  }

  .support-status span:last-child {
    margin-left: 0;
  }

  .support-hero-content {
    padding: 28px 18px;
  }

  .support-hero-search {
    flex-direction: column;
    align-items: stretch;
    padding: 14px;
  }

  .support-categories,
  .support-grid,
  .support-grid-lower,
  .ticket-form-grid {
    grid-template-columns: 1fr;
  }

  .support-primary-btn {
    width: 100%;
  }
}